Last updated:November 2025
THESE OliHUB TERMS & CONDITIONS GOVERN YOUR ACQUISITION AND USE OF OLIHUBS SERVICES. BY ACCEPTING THIS AGREEMENT (INCLUDING BY CHECKING A BOX INDICATING ACCEPTANCE OR EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT), YOU AGREE TO THE TERMS OF THIS AGREEMENT AND THESE TERMS WILL APPLY FROM THE TIME THAT YOU FIRST ACCESS THE SERVICES (INCLUDING WHERE YOU HAVE SUBSCRIBED VIA AN OliHUB PARTNER IF APPLICABLE). IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND THAT ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
OliHUB (owned and operated by The Olive Centre ("The Olive Centre", "we", "us", "our")) reserves the right to amend these Terms at any time, effective upon posting the modified Terms on the Website Hub (defined below). We will make reasonable efforts to communicate changes via the Website and/or inapp notification. It is your obligation to ensure that you have read and understood the most recent Terms available on the Website. When we change these Terms, the last updated date above will be updated to reflect the most recent version. These Terms replace any prior agreement(s) between you and Olihub regarding the Services.
Agreementor Terms means these Olihub Terms and Conditions and includes any notices, policies, guidelines or conditions sent to you by Olihub or posted on the Website.
Access Fee means the monthly or annual fee (excluding any taxes and duties) and any applicable onetime service fees payable by you in accordance with the fee schedule set out on the Website and as agreed to in your Order Form for the Services.
Affiliates means any entity that directly or indirectly controls, is controlled by, or is under common control with, you.
Billing Contact means your nominated contact entity and address for billing purposes.
Confidential Information means any information which the disclosing party identifies as confidential or which ought reasonably to be considered confidential because of its nature and the manner of its disclosure, including Subscriber Data and information about the disclosing partys business plans, technical data, and the terms of your Order, but excluding information which is or becomes publicly available or that is already known by, or rightfully received by, the other party other than as a result of a breach of an obligation of confidentiality.
Customer Success Plan means the Customer Success Plan described on the Website, as updated from time to time.
Data means any photos, images, videos, graphics, written content, audio files, code, information or data inputted or uploaded by you (including by an Invited User and, where you have subscribed to the Services via an Olihub Partner, by that Olihub Partner on your behalf) into the Website and processed or made available to you or others as a direct result of your use of the Services and the Website (e.g., subscriberspecific reports).
Intellectual Property Right means any patent, trade mark, service mark, copyright, moral right, right in a design, knowhow and any other intellectual or industrial property rights, anywhere in the world whether or not registered.
Invited User means a unique individual authorised by you to use the Services for your benefit in accordance with this Agreement, including your employees, representatives, contractors and agents and the employees, representatives, contractors and agents of your Affiliates (if any).
Loss means all liabilities, expenses, losses, damages and costs (including legal costs) and expenses, however arising.
Maximum Total Invited Users means the maximum number of Invited Users as specified on your Order Form or as subsequently varied from time to time by agreement with Olihubs support team.
Order Form means the subscription checkout page or executed order document where the OliHUB Services, subscription plan, Maximum Total Invited Users, Renewal Period and other Usage Limitations and service features are selected (as subsequently varied from time to time by agreement) and by which you agree or, where you have subscribed to the Services via an OliHUB Partner, the Olihub Partner agrees on your behalf, to subscribe to the Services.
Renewal Date means the date (monthly or annual) on which your subscription renews.
Renewal Period means the period for which you agree to subscribe to the Services and (subject to clause 3.1(ii)) for which you agree to prepay the Access Fees (either monthly or annually) as specified in your Order Form (and which may differ for each Olihub Service).
Services means the online inventory management and related Olihub platforms/products that you have subscribed to by an Order Form or, where you have subscribed to the Services via an Olihub Partner, the OliHUB Partner has subscribed to on your behalf, or that Olihub otherwise makes available to you via the Website (as may be varied from time to time by Olihub in accordance with clause 2.3).
Subscriber, you and your means the person or the company or other legal entity identified in the Order Form as the Subscriber (also known as the Account Owner).
Subscription Term means the initial period (monthly or annual) for which you agree to subscribe to the Services and prepay the Access Fees as specified in your Order Form, together with each subsequent Renewal Period (unless terminated earlier in accordance with this Agreement).
OliHUB means The Olive Centre [legal entity details to be confirmed] and, in each case, its legal successors.
OliHUB Partner means any authorised thirdparty channel partner through whom you obtain a subscription to the Services.
Usage Limitations means those limitations as specified on your Order Form or as subsequently notified in accordance with clause 3.7, and includes any limitations that Olihub imposes in relation to future Services modules or features.
Website means Olihubs Internet sites and mobile apps operated by The Olive Centre, includingolihub.auand any related subdomains (as updated from time to time).
Any reference to includes or including is on a withoutlimitation basis.
OliHUB grants you the right to access and use the Services (including to authorise Invited Users to access and use the Services) via the Website in accordance with your subscription type, as specified in your Order Form (subject to any Usage Limitations). This right is nonexclusive and limited by, and subject to, this Agreement. You acknowledge and agree that, subject to applicable laws:
a. the Subscriber determines who is an Invited User and what level of access each Invited User has (up to the applicable Maximum Total Invited Users);
b. the Subscriber is responsible for all Invited Users use of the Services and Website (whether authorised by the Subscriber or not);
c. the Subscriber controls each Invited Users level of access at all times and can revoke or change access at any time and for any reason;
d. Invited Users usernames and passwords may not be shared or used by more than one individual, and the Subscriber may only reassign access rights to a new individual where an existing Invited User no longer requires access; and
e. if there is any dispute between a Subscriber and an Invited User regarding access, the Subscriber will decide the access level that Invited User shall have, if any.
If you enable online payments (e.g., for Olihub B2B eCommerce) you are responsible for activating, maintaining and deactivating your payment gateway account (e.g.,Stripe). By using Stripe you agree to be bound by theStripe Connected Account AgreementandStripe Privacy Policy, as amended by Stripe from time to time. If you do not agree with those terms, you must deactivate your Stripe account.
Olihub may modify the Services from time to time, including by adding or deleting features and functions, as we continually improve the Services and Website. We will not make changes that materially reduce functionality during your prepaid subscription period. You acknowledge that we do not control changes made by thirdparty providers (e.g., online retailers) to their products and those changes may impact the Services.
a. An invoice for the Access Fee will be issued: (i) monthly or annually in advance (depending on your subscription) at the beginning of your Subscription Term and subsequently on each Renewal Date; or (ii) where we offer, and you select, an annual subscription with monthly billing, monthly in advance during your Subscription Term.
b. All invoices will include the Access Fee for the corresponding period of use (including any onetime service fees that are payable in lump sums). Olihub will continue invoicing you in advance until this Agreement is terminated in accordance with clause 8.
c. All invoices will be sent to you, or to a Billing Contact provided by you, by email. You must pay (or arrange payment of) all amounts within five (5) days of the invoice date. You are responsible for payment of all applicable taxes and duties in addition to the Access Fees. If you are required to deduct or withhold any tax, you must pay the amount deducted or withheld as required by law and pay us an additional amount so that we receive payment in full as if there were no deduction or withholding.
d. If any invoiced amount remains unpaid after the due date, Olihub may charge late payment interest calculated at a daily rate of 5%.
e. If Olihub incurs costs collecting overdue amounts from you, you will reimburse those costs.
f. By providing payment information, you consent to the selected payment method and information being stored and used for processing future scheduled or unscheduled payments due under these Terms.
Subject to clause 3.7, the Access Fee will remain fixed during the initial period of your Subscription Term or the relevant Renewal Period (as applicable). We may increase the Access Fees on30 days written noticeto you, to take effect on the first Renewal Date following the end of that notice period.
If you subscribe via an OliHUB Partner, that Partner will issue invoices for the Access Fees to you, and you must pay the invoiced amounts to the Partner in accordance with clause 3.1.
You may from time to time be offered preferential pricing or discounts as a result of the number of your Organisations. Eligibility is conditional upon your acceptance of responsibility for payment of Access Fees in relation to all of your Organisations. Without prejudice to any other rights, we may render invoices for the full (nondiscounted) Access Fees, or suspend or terminate your use of the Services in respect of any or all of your Organisations, if invoices for those Access Fees are not paid in full by the due date.
You are solely responsible for your use of the Services and Website and for your Data (including, if you have subscribed to B2B eCommerce, Data uploaded to and displayed in your store(s)) and for ensuring at all times that your use and your Data are compliant with applicable laws and regulations. You must only use the Services and Website for your own lawful internal business purposes, in accordance with these Terms and any notices, policies, guidelines or conditions sent to you or posted on the Website.
a. You must ensure that all usernames and passwords (including those allocated to Invited Users) required to access the Services and Website are kept secure and confidential. You must immediately notify Olihub of any unauthorised use of your passwords or any other breach of security and we may reset your password(s). You must take all other actions we reasonably deem necessary to maintain or enhance the security of our systems and your access to the Services.
b. When accessing and using the Services you must not: (i) attempt to undermine the security or integrity of our computing systems or networks (including the Website) or, where the Services are hosted by a third party, that third partys systems and networks; (ii) use, or misuse, the Services in any way which may impair their functionality or impair the ability of any other user to use them, including by misusing the Services in a manner that materially exceeds reasonable usage patterns over any month or by using the Services in a malicious, fraudulent or unlawful manner; (iii) attempt to gain unauthorised access to any materials other than those to which you have been given express permission to access or to the system on which the Services are hosted; (iv) transmit, input or upload to the Website any files that may damage any other persons computing devices or software, content that may be offensive, or material or Data in violation of any law (including Data or other material protected by copyright or trade secrets which you do not have the right to use); or (v) attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Services or to operate the Website except as is strictly necessary for normal operation.
a. In addition to the Maximum Total Invited Users, your use of the Services may be subject to Usage Limitations, including number of calls you are permitted to make against our API. Any Usage Limitations will remain in effect for the duration of the initial period of your Subscription Term or the relevant Renewal Period (as applicable). We may vary the Usage Limitations on30 days written noticeto take effect on the first Renewal Date following that notice period (unless we choose to relax certain Usage Limitations, in which case such variation will take effect immediately).
b. You may not use or access the Services in a manner that exceeds these Usage Limitations. If you exceed your Usage Limitations then you must either disable or correct such use, or your Subscription will be upgraded to the subscription tier which corresponds with your actual use.
c. Where your Subscription is upgraded in accordance with clause 3.7(b), we will invoice you for the Access Fee that corresponds to your new subscription tier and the new Access Fee will apply from the date of such upgrade.
You agree that we may review your use of the Services at any time during the Subscription Term, and you will provide reasonable assistance to verify your compliance with this Agreement on request. We may suspend your rights to access and use the Services (including your rights to access any of your Data) immediately upon written notice if we determine that your use (including any of your Data) breaches this Agreement (without limiting any other rights or remedies we may have).
a. If you use any communication tools available through the Website (such as any forum, chat room or message centre), you agree only to use such tools for lawful and legitimate purposes. You must not use any such tool for posting or disseminating material unrelated to the use of the Services, including offers of goods or services for sale, unsolicited commercial email, files that may damage any other persons devices or software, content that may be offensive to other users, or material in violation of any law (including material protected by copyright or trade secrets which you do not have the right to use).
b. When you generate any communication on the Website, you represent that you are permitted to do so. We are under no obligation to ensure that communications on the Website are legitimate or are related only to the use of the Services. We reserve the right to remove any communication at any time in our sole discretion.
Unless the relevant party has the prior written consent of the other or unless required by law:
(a) Each party will preserve the confidentiality of all Confidential Information of the other obtained in connection with these Terms. Neither party will, without the prior written consent of the other, disclose or make any Confidential Information available to any person, or use the same for its own benefit, other than as expressly contemplated by these Terms or, where Olihub is the recipient, in order to provide the Services.
(b) Each partys obligations under this clause survive termination.
(a) Olihub maintains a privacy policy that sets out what information we collect about individuals and why, what we do with that information, and how we handle it. You should read that policy athttps://theolivecentre.com/privacy-policy("Privacy Policy"). In the event of conflict between these Terms and the Privacy Policy, the Privacy Policy will prevail with respect to personal information handling.
(b) If you are subject to the territorial scope of the GDPR, you agree that you are adata controllerand Olihub is adata processor(as those terms are defined in the GDPR) and that the terms of our Data Processing Agreement form part of this Agreement.
Title to, and all Intellectual Property Rights in, the Services, the Website and any documentation relating to the Services remain the property of The Olive Centre or its licensors.
Title to, and all Intellectual Property Rights in, the Data remain your property. However, your access to the Data is contingent on full payment of Access Fees when due and any reestablishment fee due and payable under clause 5.6. You grant Olihub a licence to use, copy, transmit, store, and backup your Data for the purposes of enabling you to access and use the Services and for any other purpose related to provision of Services to you. For the avoidance of doubt, this licence is without limitation to our right to create anonymised data compilations or similar works based on your Data.
You must maintain copies of all Data inputted or uploaded into the Website. We adhere to bestpractice policies and procedures to prevent data loss, including a daily system data backup regime, but we do not guarantee there will be no loss of Data. We expressly exclude liability for any loss of Data (including Data archived pursuant to clause 5.6) no matter how caused.
If you enable thirdparty apps for use in conjunction with the Services, you acknowledge that we may allow the providers of those thirdparty apps to access your Data as required for the interoperation of such apps with the Services. We are not responsible for any disclosure, modification or deletion of your Data resulting from such access. Those thirdparty providers are independent of Olihub and their apps will be subject to terms and privacy notices set by their providers.
You are responsible for ensuring the accuracy of Data inputted into the Website by you or by any person on your behalf (including an OliHUB Partner). We are under no obligation to ensure that your Data in the Website is an accurate representation of your actual business data.
(a) Where:
(i) you choose to discontinue your Services in accordance with clause 8.1;
(ii) either party terminates this Agreement in accordance with clause 8.3;
(iii) we suspend or terminate this Agreement in accordance with clause 8.5; or
(iv) we otherwise suspend and/or terminate your right to access the Services and/or the Website in accordance with this Agreement, it is your responsibility to extract your Data from the Website prior to the effective date of such suspension or termination. Following that date, we may either(i) delete your Data or (ii) archive your Data for up to six months (after which we may delete your Data).
(b) If we have archived your Data and your Services are reestablished within the archive period, we will restore your access to the archived Data provided that you pay in advance:
(i) all arrears of unpaid Access Fees over the period that the Data was archived; and
(ii) a reestablishment fee may apply(or such other amount notified by us).
(c) Where your right to access the Services and Website has been terminated and we have archived your Data, if you omitted to extract your Data prior to termination and subsequently require access, we may temporarily restore your access to the archived Data provided that you resubscribe to the Services for a month and pay the associated Access Fee together with a oneoff fee notified by us.
(d) You acknowledge that any archived and restored Data may exclude integration and other Services data.
You represent and warrant that: (i) you have obtained all necessary consents and are authorised to input or upload the Data that you input or upload to the Website, including any Data inputted or uploaded by any Invited User or by an OliHUB Partner on your behalf; and(ii) you are similarly authorised to access the processed Data made available to you through your use of the Website and the Services, whether the Data is your own or that of anyone else.
(a) We have no responsibility to any person other than you and nothing in this Agreement confers, or purports to confer, a benefit on any person that is enforceable against us by any person (including your Affiliates) other than you.
(b) If you use the Services or access the Website on behalf of or for the benefit of anyone other than yourself, you agree that:
(i) you are responsible for ensuring that you have the right to do so;
(ii) in the case of a third person requiring access to your Data (i.e., other than an Invited User), you are responsible for authorising such person to access your Data, and we have no obligation to provide any such person with access to your Data without your prior written authorisation (and we may refer any thirdparty access requests to you to address); and
(iii) you will indemnify us against any Loss arising out of or in connection with our refusal to provide such third persons with access to your Data and/or our enabling access by such third persons where done with your written authorisation.
You acknowledge and agree that Olihub gives no warranty about the Services and Website and, without limiting the foregoing:
(a) The provision of, access to, and use of, the Services and the Website is on an as is basis and at your own risk.
(b) We do not warrant that use of the Services or the Website will be uninterrupted or error free. The operation and availability of systems used for accessing the Services and Website (including public telephone services, computer networks and the Internet) can be unpredictable and may interfere with or prevent access. We are not responsible for any such interference or prevention.
(c) We do not warrant that the Services or the Website will meet your requirements or be suitable for any particular purpose. It is your sole responsibility to determine that the Services and the Website meet the needs of your business and are suitable for their intended purposes.
(d) You remain solely responsible for complying with all applicable accounting, tax and other laws. It is your responsibility to check that storage of and access to your Data via the Website will comply with laws applicable to you (including any laws requiring you to retain records).
(e) You are solely responsible for assessing the correct taxes you should charge your customers.
To the extent permitted by law, all implied conditions or warranties are excluded, including warranties of merchantability, fitness for purpose, title and noninfringement.
You warrant and represent that you are acquiring the right to access and use the Services and Website for the purposes of a business, and to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect nonbusiness consumers do not apply to the supply of the Services, the Website or these Terms. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993 (where those laws apply and cannot lawfully be excluded).
You indemnify OliHUB against all Losses that we incur arising out of or in connection with: (a) your breach of these Terms; (b) any claims of tax authorities; and/or (c) any thirdparty claims relating to your Data or otherwise to your use of the Services, Website or HUB.
To the maximum extent permitted by law, we will not be liable to you (or any other person) in contract, tort (including negligence), or otherwise, for any Losses (whether direct or indirect) arising out of, or in connection with, your use of, or reliance on, the Services or Website or otherwise arising out of or in connection with these Terms.
If, notwithstanding clause 7.2, we are determined to have any liability to you (or any third party) arising out of or in connection with these Terms, our liability in respect of any one incident, or series of connected incidents, will be limited to an amount equal to the Access Fees paid by you in thethree (3) monthspreceding the first such incident.
When you first sign up for access to the Services you may evaluate the Services for 14 days, with no obligation to continue. You may elect to, on or before the 14th day after the initial submission of your Order Form, discontinue the Services and receive a full refund of any Access Fees paid minus any onetime service fees accrued up to the date of discontinuation. If you do not elect to discontinue within this timeframe, you will be billed from the day you first added your billing details into your Order Form. If you choose to discontinue, you must apply in writing by submitting a support request via the Website.
You may reduce your subscribed Services to a lowerlevel subscription if applicable by providing written notice (via support request) at least ten (10) days prior to the next Renewal Date and where you have not used Service or Website features that are not available in the lowerlevel subscription. The change will take effect on that Renewal Date. You may add Services or Invited Users or otherwise increase subscription levels at any time.
The Subscription Term will renew automatically at the end of the initial period and at the end of each Renewal Period, and the Access Fee for that month or year (as applicable) will continue to be due and payable in advance (in accordance with clause 3.1), unless either party terminates these Terms by giving notice to the other party at least 30 days before the end of the thencurrent period. If insufficient notice is given then:
(a) if your subscription renews monthly, your subscription will not be cancelled until the next Renewal Date;
(b) if your subscription renews annually then, provided your notice is received no later thanseven (7) daysfollowing the Renewal Date, we will accept your notice of cancellation and refund the Access Fees already paid by you in relation to the new Renewal Period. If your notice is received more than seven days after the Renewal Date then we will accept your notice of cancellation and may choose (in our sole discretion) to refund some or all of the Access Fees already paid by you that relate to the unused portion of the new Renewal Period. Where we offer and you have selected an annual subscription with monthly billing, then if your notice is received during the initial period of your Subscription Term or more than seven days after the Renewal Date we may invoice you for some or all of the Access Fees that relate to the unused portion of the initial subscription period or the new Renewal Period (as applicable).
(a) Access Fees are paid in advance; however, if your account becomes overdue it must be settled within five (5) days otherwise we reserve the right to suspend your subscription and your rights to access the Services, Website and the Data and to charge a reactivation fee to reinstate your account (equal to the cost of a onemonth subscription). The Billing Contact will be notified once an account becomes overdue.
(b) If you have subscribed via an OliHUB Partner then that Partner may also request that your account be suspended due to nonpayment. In that event we will endeavour to contact you to confirm this and an inapplication message will be posted for all Invited Users to see before your account is suspended.
If you:
(a) breach any of these Terms (including nonpayment of any Access Fees) and do not remedy the breach withinthirty (30) days after receiving notice if capable of remedy;
(b) breach any of these Terms and the breach is not capable of being remedied; or
(c) become subject to an insolvency event,
then we may, at our sole discretion:
(i) terminate this Agreement and your right to access and use the Services and the Website;
(ii) suspend, for any definite or indefinite period of time, your right to access and use the Services and the Website;
(iii) suspend or terminate your access to any or all Data through the Website; or
(iv) delete your Data in accordance with clause 5.6.
Termination is without prejudice to rights and obligations accrued up to and including the date of termination. On termination you will:
(a) remain liable for any accrued charges and amounts which become due for payment before or after termination; and
(b) immediately cease to use the Services and the Website.
Those clauses which by their nature survive expiry or termination, including clauses 3.1, 4, 5, 6, 7, 8 and 10, will survive expiry or termination.
Subject to clause 8.1, OliHUB does not provide refunds if you decide to stop using the Services and accessing the Website at any time during your Subscription Term.
You have a right to technical support, in accordance with the Subscription Plan on your subscription per subscription offerings if applicable.
Whilst OliHUB intends that the Services and the Website/HUB should be available 24 hours a day, seven days a week, it is possible that on occasions they may be unavailable to permit maintenance or other development activity. If we have to interrupt the Services for any period, we will use reasonable endeavours to publish in advance details of such activity.
These Terms, together with the Privacy Policy and the Data Processing Agreement (where applicable) and the terms of any other notices or instructions given to you under these Terms, supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between you and OliHUB relating to the Services and your access and use of the Website and other matters dealt with in these Terms.
A waiver of any breach of any provision in these Terms shall not be effective unless in writing and signed by the party against whom that waiver is claimed. If either party waives any breach, this will not constitute a waiver of any other breach.
Neither party will be liable for any delay or failure in performance of its obligations under these Terms if due to any cause outside its reasonable control. This clause does not apply to any obligation to pay money.
You may not assign or transfer this Agreement or any of your rights under it to another person without our prior written consent. The transfer of billing ownership may be requested via support. It is at OliHUBs discretion to action this change.
This Agreement is governed by the laws of Queensland, Australia, and the parties submit to the nonexclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia. If you are based inNew Zealand, you agree that the Queensland courts are an appropriate and convenient forum; however, nothing prevents OliHUB from seeking interim or injunctive relief in New Zealand where necessary.
Entity details (to be confirmed by The Olive Centre for final publication):
Legal name, ABN/ACN, registered office address for notices, and contact email for legal notices.
If any part or provision of these Terms is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose. The remainder of this Agreement will be binding.
Any notice given under these Terms by either party to the other must be in writing by email and will be deemed given on transmission unless an electronic error message is received by the sender. Notices to OliHUB must be sent to sales@theolivecentre.com.au. Notices to you will be sent to the email address(es) on record in our account information for you. You must keep all your account information current.
If mandated by local law, additional countryspecific terms may apply. Where there is any conflict between the general Terms and any countryspecific terms, the countryspecific terms will prevail to the extent of the conflict.
Document owner: The Olive Centre (Olihub).
Version:1.0 (November 2025).
Email: olihub@theolivecentre.com.au